Solar DesignPro support

Here to help.

Signing in

Enter your email in Solar DesignPro, then enter the six-digit code. Codes expire in ten minutes. Check spam folders and request a fresh code if needed. Live tools require active paid or complimentary access. Scoreboard is only available to assigned Grid Stability members.

Aurora and Sunrun

Sign in to each provider using your own authorized account. Solar DesignPro does not provide provider subscriptions or transfer your desktop passwords. If a website changes or an automation pauses, review the displayed state before continuing.

Billing and cancellation

Open My account → Manage billing to view invoices or cancel renewal. Complimentary access does not automatically cancel an existing subscription. Contact support if your billing status is incorrect.

Delete your account

In Solar DesignPro, open the browser menu → My account → Delete account. Review the effects, request a code, and confirm deletion. You can also sign in on this website and use My account → Delete account. Deletion cancels your Solar DesignPro subscription and ends access; it does not delete third-party solar accounts. If you cannot sign in, email support for assistance.

Before relying on an estimate

Proposal comparisons and investment scenarios are estimates based on the displayed assumptions. Confirm rates, equipment, contracts, utility tariffs, and program eligibility with the applicable provider. Returns, savings, outage forecasts, and VPP rewards are not guaranteed.